Ola Reviews

Worst experience ever, I had due of 500rs, they have been calling continuously for the payment clearance I told that I have tested covid positive and my family too once I get rid of that i will come back to them. But this buggers calling me in the early morning 3 30am even after informing. I am not getting sleep even my bro after that call. Is this is how they behave to customers. I need back my all money until today how much paid for them. Worst experience ever.

Ola have tried to take me for a fool. I do not recommend this app at all, the customer 'care' team on the phone and via email have been absolutely terrible too and have robbed me of my money!!this saga began as the driver who accepted my ride drove past me as I waited at my location/ designated pick up point off the main road. Where i was, and the address in the app was all correct and matched.I waited patiently with my mask on in the freezing cold and feeling extremely fatigued as I literally saw the driver go past me. (All of this is recorded via GPS on the app)I messaged the driver telling him he went past me, and to please turn around to pick me up at the correct place. The driver messaged back saying he can't pick up on a main road - however, i was not on a main road and neither was the pick up point. This did response made no sense. Instead of simply turning around, the driver cancelled my ride charging me a £6 fee for 'violating covid-regulations'. this action is petty, clearly the driver didn't take my basic request for the actual service I am paying for: of picking me up where i was!I phoned the 'customer care' line which was a complete waste of time. The 'advisor' refused to refund my money or even take me seriously, gaslighting me by telling me i was 'breaking covid violations'. I literally had a mask on as i waited at the EXACT spot the driver was to pick me up from. Instead of doing the right thing and refunding me, the 'advisor' talked about how the 'system won't allow a refund' which is clearly a lie - then he sent me a £6 voucher code expiring within a month! This is not the same as putting the money you have stolen out of my bank account under false grounds! I also said i had no plans to take another ola within the next month, (or ever again lets be honest!) resulting in the voucher being of no use whatsoever!I then emailed this complaint to their 'customer care' team- which has been another fiasco. Fobbing me off and refusing to refund me, or even take my complaint seriously. I replied, asking them to describe their 'evidence' of their made up false accusation of me not 'following covid regulations' and i also asked them to check the app GPS to see the proof of the driver literally driving past me and not being at the pick up point. Predictably, i have not received a reply to this email. I have sent 2 subsequent follow up and have heard nothing back. They are ignoring my complaint. I was waiting, on a street corner at night, heavily fatigued and i just wanted to get home. I can't take public transport due to the health risks and travel bans, and OLA has no sense of service or moral compass.

Very bad service from ola I use it almost everyday and long journeys. Today I took a cab ride which was suppose to take 40 mins but took an 1 hour 10 and wanted to book second drop for my brother to get to work and the driver drove off so my brother was late to work. Driver didn't even know where he was going and driving off after first drop was Completely uncalled for after making my brother late and me late. Worse experience ever. On top of this I lost hours at work. Will demand explanation for this.

Recently started with drivers taking up elongated route and charging high.

It's biggest froud. Not response to customer service. It's cheet of every person.

Booked, watched the driver go the wrong way, I contacted him to ask why he was going a different way and he cancelled the ride and kept the money. Such a scam!

Never use this cab company,toke money out of my account for no reason,and it toke 7days to get my money back.am deleting the app off my phone ???

I wish I could give negative ratingsI tried to clear my ola money postpaid dues of rs480 which was deducted 2times from my account but was never credited to my ola account. Drivers always cancel rides NO CUSTOMER SERVICE NUMBER TO DISCUSS THE ISSUE. Pathetic I'll never use this app again.

Was an ola driver within london. Without any reason they shut me down after my third job in August 2020 without any real reaon saying my vehicle was 10 years old. but as long as TFL have approved the vehicle licence, Theres no real reason. Got a new Vehicle uploaded the documents 5 times again they rejected it every time. Here's some advice. Go to English school and learn some ethics you Parrots. never again

So... I actually worked for OlaCabs in the UK in the past - and what a shocking company to work for... Let's get some technical nitty-gritty stuff out of the way first:1) logging in to the olacabs website as a driver, and I'm REQUIRED to tick the box aggreeing to my number or data being used, so that I can be sent further materials or promotions or news in the future2) there's no way to use the Ola Driver / Ola Partner app with Developer Mode enabled on your device. I had hoped that this was going to be addressed, but 18 months later and it's still forced on people to disabled developer mode. 3) once you login online, there's no way to get a printout of all your completed fares, or a yearly summary for tax purposes.Okay - so now down to dealing with the company itself... If you've ever got a query or concerned about anything, contacting OlaCabs is pretty much useless. Their support have poor language skills, so a lot of the time don't even understand what's being asked of them. Both as a user and driver, I've had to contact OlaCabs Support several times just to get one singular issue resolved.When I first started working for them, they were renting office space, and trying to find which office was a nightmare, because there was nobody around from OlaCabs at the office - they were all in some waiting area with no signage to communicate that. Then I had an issue receiving my sign-up bonus, being told that the "offer had expired" essentially even though it couldn't have, as the dates depicted on their own advertisement cards to get more drivers had me doing everything correct, to the correct timescale. When things are working properly in the driver app, it seems to be fine and apart from what I can only deem as "random cancellations" (because I've seen the same customer at the same location attempting to request a taxi later on) I've not had many issues from that sort of perspective. But the DRIVER app needs an overhaul and development from a team that actually want to be part of this universal "competition" for being a company that provides taxi services to the public. Their USER app - for requesting rides - seems to be okay for the most part as it's been updated to be similar in end user experience to what Uber offer, but the Uber platform and everything about it is just so much better. My honest opinion? Pay a slightly higher price that features a bit more safety, and get an Uber. . . . As a final note, I would like to say that I've seen people give low ratings because "the driver took the long way round". There isn't an excuse for doing that deliberately, but most of the time drivers are following their GPS or taking longer routes that avoid congestion and traffic jams. Of course, people seem to have forgotten how to communicate, because passengers can always tell or show the driver(s) a better route. I guess the art of communication is lost these days. A lot of the time, people just want to get to where they're going - they don't want it to take excessive amounts of time or be extortionate, financially - but to make the complaint "they went the long way" when you don't say anything yourself is almost ironic.

Very very bad . From 45 min iam waiting it's showing the min but driver canceled the trip and he called me

Their support team are crap. The time it takes them to verify your documents can be anything between 5-10 days depending on how lazy they are. Everytime you call for n update, they fog you off with another 72hrs. Worst support ever!!!